Afriq Water respects your right to privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA).
This Privacy Policy explains what personal information we collect, how we use it, and the measures we take to safeguard it when you interact with our website, www.afriqwater.co.za.
We may collect the following information when you use our website or contact us:
Information you provide directly (via contact forms or email):
Information collected automatically (via cookies and analytics tools):
We use your personal information to:
We do not sell or rent your personal information to third parties.
Our website uses cookies to:
You can disable cookies in your browser settings, but some website features may not function properly.
We use Google Analytics to analyse how visitors use our website. Google Analytics may collect your IP address and usage data. This information is processed by Google in accordance with its own privacy policy.
We may share your personal information only in the following cases:
You have the right to:
To exercise these rights, please contact us using the details below.
If you have any questions about this Privacy Policy or how your personal information is processed, please contact us:
Afriq Water
Email: admin@afriqwater.co.za
Tel / WhatsApp: +27 61 502 2547
By using our website or submitting your personal information, you agree to the terms of this Privacy Policy.
At Afriq Water, we want you to be satisfied with your purchase. This Refunds & Returns Policy sets out the terms under which you may return products and request a refund.
Refund requests must be made within 14 days of receiving your parcel.
Refunds will only be processed if the products are unused, undamaged, and in their original condition.
Shipping costs for returning items are the responsibility of the customer and are non-refundable.
Once your return has been inspected and approved, we will process your refund to your original method of payment.
Items may be returned within 14 days of receiving your parcel.
Products must be in good condition and in the original packaging.
The cost of returning items to Afriq Water is the responsibility of the customer.
We cannot accept returns or process refunds for:
Products that have been used, damaged, or are not in their original condition.
Products returned after the 14-day period.
To initiate a return or refund, please contact us with your order details and reason for return:
Afriq Water
Email: admin@afriqwater.co.za
Tel / WhatsApp: +27 61 502 2547
Our team will provide you with the return address and any further instructions.
These Terms & Conditions (“T&Cs”) govern your use of the Afriq Water website (www.afriqwater.co.za) and any purchases made through it. By accessing our website or placing an order, you agree to these T&Cs.
This website is owned and operated by Afriq Water.
The content provided is for general information and may be updated without notice.
You may not use this website for unlawful or unauthorised purposes.
All products are subject to availability.
We reserve the right to refuse or cancel an order if stock is unavailable or if we identify an error in product details or pricing.
Prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.
Orders are confirmed once payment has been received.
Delivery times may vary depending on product availability and courier services.
Afriq Water is not responsible for delays caused by third-party couriers or unforeseen circumstances.
Our Refunds & Returns Policy forms part of these T&Cs. Please refer to it for details on eligibility and procedures.
From time to time, Afriq Water may run competitions or promotional campaigns.
Each competition will have its own specific Terms & Conditions.
In the event of a conflict, the competition-specific Terms & Conditions will override these general Terms & Conditions.
All content on this website, including text, images, graphics, logos, and product descriptions, is the property of Afriq Water unless otherwise credited.
You may not reproduce, distribute, or use any content without prior written consent from Afriq Water.
While we take care to ensure information on our website is accurate, Afriq Water does not warrant that product descriptions, pricing, or other content is error-free.
We are not liable for any direct or indirect losses arising from the use of this website, products purchased, or services provided.
Our POPIA Privacy Policy forms part of these T&Cs. By using our website, you agree to the processing of your personal information as set out in the policy.
These T&Cs are governed by the laws of South Africa.
Any disputes will be subject to the jurisdiction of South African courts.
For questions about these T&Cs or any other enquiries, please contact us:
Afriq Water
Email: admin@afriqwater.co.za
Tel / WhatsApp: +27 61 502 2547
This Cookies Policy explains how Afriq Water uses cookies and similar technologies on our website (www.afriqwater.co.za). We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
Cookies are small text files placed on your device when you visit our website. They help us improve your browsing experience, understand how visitors use our website, and support our marketing and customer service efforts.
Essential cookies: These are necessary for the website to function properly.
Analytics cookies: We use Google Analytics to understand how visitors interact with our website and to improve site performance. The information is collected in an anonymous form.
Preference cookies: These help remember your preferences and settings for future visits.
Through cookies and analytics tools, we may collect the following information:
Your device type, browser type, and operating system.
Your IP address and approximate location.
The pages you visit on our site and the time you spend on them.
In addition, when you complete a contact form, we may collect your first name, last name, phone number, and email address. This information is not gathered through cookies but may be processed alongside analytics data for service improvement.
We use cookies to:
Ensure the website works properly.
Monitor and analyse traffic to improve user experience.
Respond to enquiries and provide support where needed.
Customise marketing efforts in line with user interest.
You can manage or delete cookies at any time by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
We use Google Analytics, which may set its own cookies to collect usage information. This information is anonymised and used only for performance tracking and improvement.
By continuing to use our website, you consent to the use of cookies as outlined in this policy.
If you have questions about our use of cookies or how your information is processed, please contact us at:
Email: admin@afriqwater.co.za
Tel/WhatsApp: +27 61 502 2547
