Afriq Water Privacy Policy

Last Updated: 2025/10/01

Afriq Water respects your right to privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains what personal information we collect, how we use it, and the measures we take to safeguard it when you interact with our website, www.afriqwater.co.za.

1. What information we collect

We may collect the following information when you use our website or contact us:

Information you provide directly (via contact forms or email):

First name and last name.
Email address.
Phone number.
Any other information you choose to provide in your enquiry.

Information collected automatically (via cookies and analytics tools):

Your IP address.
Browser type and version.
Device type and operating system.
Pages you visit on our website and time spent on them.
Referral source (e.g. if you came from a search engine or another website).

2. How we collect your information

Directly from you when you complete our contact form or email us.
Automatically through cookies and third-party services like Google Analytics when you browse our website.

3. Why we collect your information

We use your personal information to:

Respond to your enquiries and provide customer support.
Communicate with you about Afriq Water’s products and services (if you have given consent).
Improve our website functionality and user experience.
Analyse website traffic and usage trends using Google Analytics.

We do not sell or rent your personal information to third parties.

4. Use of cookies

Our website uses cookies to:

Help us understand how visitors use our website.
Improve performance, security, and user experience.
Remember your preferences where applicable.

You can disable cookies in your browser settings, but some website features may not function properly.

5. Use of Google Analytics

We use Google Analytics to analyse how visitors use our website. Google Analytics may collect your IP address and usage data. This information is processed by Google in accordance with its own privacy policy.

You can learn more here: Google Privacy Policy.
You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

6. How your information is stored and secured

Personal information submitted through our contact form is securely stored and only accessible to Afriq Water staff who need it to respond to enquiries.
We use reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access.
We do not keep your personal information longer than necessary for the purposes set out in this policy, unless required by law.

7. Sharing of personal information

We may share your personal information only in the following cases:

With trusted service providers who assist us with website hosting, analytics, or email services (bound by confidentiality and data protection agreements).
Where required by law, court order, or regulatory authority.

8. Your rights under POPIA

You have the right to:

Request access to the personal information we hold about you.
Ask us to correct or update inaccurate personal information.
Request deletion of your personal information (subject to legal or contractual obligations).
Object to the processing of your personal information for direct marketing.
Withdraw consent for processing at any time.

To exercise these rights, please contact us using the details below.